A Quick Note From Us
We know you’re excited to receive your order and we’re just as excited to get it to you. Our team works hard behind the scenes to process and dispatch orders as quickly as possible so you’re not left waiting.
Order Processing
Orders are typically processed within 1–4 business days.
Orders placed over the weekend (Friday to Sunday) will begin processing on the next business day (Monday). During busy periods, public holidays, or promotional events, processing times may vary slightly, but we always aim to dispatch your order as quickly as possible.
Tracking Your Order
Once your order has been dispatched, you’ll receive an email with your tracking details.
This allows you to follow your parcel every step of the way until it arrives at your door. If you can’t find your tracking email, please check your spam or promotions folder.
Please note that tracking updates may take a few business days to appear depending on the courier.
Multiple Items
If you’ve ordered more than one item, they may be shipped separately depending on stock availability.
This helps us get your items to you faster rather than waiting for everything to be packed together.
Our Locations
Our main office is based in Sydney, Australia and we operate from multiple warehouses located in:
• Sydney
• Melbourne
• Overseas partner warehouses
Your order will be shipped from the closest available warehouse to help ensure the fastest possible delivery.
Delivery Costs
We offer FREE shipping Australia-wide with no minimum spend required.
Delivery Timeframes
Once dispatched, most orders are estimated to arrive within 7–15 business days.
Delivery timeframes are estimates only and may vary depending on your location, courier delays, weather conditions, customs processing, peak periods, or other factors outside of our control.
Rural and remote areas may experience longer delivery times.
Our delivery partners may include Australia Post, Aramex, Toll and other trusted courier services.
Order Dispatch
In many cases, orders are dispatched within 24–48 hours after processing.
You’ll receive your tracking number shortly after your order leaves our warehouse so you can stay updated on your delivery.
Please note that once an order has been dispatched and handed to the courier, delivery times are outside of our direct control and delays may occasionally occur.
Our Guarantee
We stand behind our products with a 90-Day Money Back Guarantee for your peace of mind.
If you need help at any point, our support team is always here to assist you and we’ll always do our best to help resolve any issues as quickly as possible.